Sprout Social Reviews - Trustpilot
Sprout Social Reviews | Read Customer Service Reviews of sproutsocial.com ... # Sprout Social Reviews ... Sprout Social’s social media management software and solutions help you find and form deep connections with the people who love your brand. ... The sprout app is more tedious and more unnecessary work with app tasks just to send a resume, They claim that you can submit to many companies at the same time, but I did not happen to have this feature, which was one of the main reasons I decided to try sprout app. ... We verbally spoke with a Sprout Social rep back in January to cancel our annual contract. ... ## Sprout Social sells out to AI chat bots for Support. NOT reliable, and not a partner. Sprout Social might be a useful platform, but we wouldn't know, because they refuse to offer any support in account setup, and direct you to their chat bot, which doesn't provide any adequate assistance. ... We worked with Sprout Social since 2023. ... Later, I realized Sprout Social offered far more features than I needed for my small business, and I sought a more affordable solution. Believing Sprout Social was a world-class company, I attempted to cancel, only to be told that I was locked in and owed them for another 18 months. ... My plan included no front-end support, so Sprout Social incurred no onboarding costs when they signed me up. ... Echoing everyone else, Sprout is extremely difficult to cancel and makes you jump through so many hoops, there is no button to simply cancel, etc. ... Despite our tight budget, team turnover, and good faith attempt to notify them, Sprout threatened to send us to collections if we didn't pay for the next full year. ... Sprout Social's cancellation policy is unreasonably rigid and fails to prioritise customer satisfaction. ... Businesses should be wary of subscribing, as Sprout Social prioritises strict policies over reasonable accommodations.
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